Can some will help me out under the Service Request can i put multiple Request types

Sreenadh_5t0th7

Hi,

Can some will help me out under the Service Request can i put multiple Request types.

which means Issue type=Service Request

Request Type = Change Management

                          Problem Management

                          Release Management

                          Service Catalog etc..

Different Request type has different workflows and different schemas different notifications etc..

Please help me out if it possible ?

Thanks,

 

Erki Tammik

@Sreenadh 

Project settings->Features

You can turn on different work categories:

• Service request management
• Incident management
• Problem management
• Change management

These categories can then have multiple queues. As far I know, you can't create new work categories.

If work categories are not suitable then just make more queues for selected work category.