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How to close a ticket when all tickets correcting it are closed

Céline Levesque_z6b3v2

I created tickets which are going to help fix another ticket.

When those tickets are closed, I would like to see automatically the ticket, which has been corrected by, being closed.

I have try many combinations to create an automatio rule but it always fails.

Sorry screenshot is in french.

Can anyone help me please? thanks

Accepted answers

John Funk

Hi Céline - Welcome to the Atlassian Community!

How is it failing? What is the error message you are getting? Can you share the audit log for the issue when the rule runs?

All comments

Francis Batilo_vmnw04

@Céline Levesque

Could you tell me how those tickets are connected to each other? Is it connected by an issue link, parent link or epic link?

John Funk

Hi Céline - Welcome to the Atlassian Community!

How is it failing? What is the error message you are getting? Can you share the audit log for the issue when the rule runs?

Céline Levesque_z6b3v2

Hi Francis, thank you for your help. The tickets are connected with correction issue link :

"will be fixed by" and " fix"

Céline Levesque_z6b3v2

Hi John! Thanks for your help

I don't get error message in the audit log but the status of the ticket doesn't change to "close".

John Funk

Did the rule actually run though? Because if it ran, and you don't get an error and it didn't transition the issue, then that doesn't make sense. Other than it is not meeting the Condition criteria. Can you share the audit log for when it runs?

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