Importing Zendesk data into Jira - attachments are confusing

Ste404

Hi there,

I am importing some Zendesk data into Jira, I can't use any third party apps due to privacy concerns so it's CSV imports.

There are three CSV that have come from Zendesk, one with issues, another with comments and another with attachments.

I can import the issue data into Jira and then can update the comments and attachments CSV so the issue keys match.

BUT the attachment information is sitting on AWS and needs a login to be able to access it, I cannot see how to structure the CSV to be able to go to AWS and get the attachment to Jira, update the URL and then move the attachment to the Atlassian storage (AWS also).

I feel like I am lost down the rabbit hole at the moment.

Not sure how to tackle this.

Marini Marini_oy8r62

Hi @Ste404 

Welcome to the Atlassian community!

I am not familiar with how Zendesk attachment import works. However, if you are importing attachments from Jira DC to Jira Cloud using CSV importer, in your CSV file, you can add the username and password in the attachment URL. For example:

Attachment URL

https://myjirasite.com/secure/attachment/10000/image.png

After adding the username and password, the URL will look like below:<br>

 https://adminuser:password@myjirasite.com/secure/attachment/10000/image.png

In your case:

• You may need to add the AWS username and password if the attachment URL point to the AWS location, OR
• Your Zendesk username and password if the attachment URL pointed to your Zendesk URL/server

Refer to https://confluence.atlassian.com/cloudkb/importing-attachments-into-jira-cloud-using-csv-external-system-importer-966669960.html

Cheers,

Marini