create an automation belonging to portal group

Question

Hello
i have created a new portal group category

this portal group is called "abc requests"
i just want to create an automation belonging to this portal group

i just want to receive notifications from teams when an issue is created in this portal group

how can I do this condition

Erki Tammik · Answer

Woops. I wanted to suggest solution, but posted it in the wrong reply.

Paul Wiggers · Answer

Hello @Aykan Inal

Thank you for this question and I am honored that you ask for me :)

@Erki Tammik is right though, portal groups are not available within automations but can easily be replaced with the desired request types since those can only be part of a single portal group.

Is this the solution that you are looking for, or is there anything else that we might be able to help you with?

Erki Tammik · Answer

@Aykan Inal

You cannot use groups in automations. Instead you should add request types in the automation that belong to that group.