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Can't connect to Jira On Demand with MyLyn

josephsong

I can't connect to our Jira On Demand instance (https://periscopedigital.atlassian.net/) using Atlassian Jira Connector 3.0.0v20110210 in Eclipse 3.7. The error just says, "Unable to connect to server" when I click Validate Settings in the Add Task Repository window. I know Mylyn generally works because we have an instance of Bugzilla to which it is connected. I know that my credential in Jira work as I can log in through the web. If I change my server path to use http instead of https I do get a "server has been moved" message so it looks like the connector is doing something. I also turned on "Accept remote API calls" in the Jira general configuration which I thought would fix it but didn't.

I think we are on a trial right now, could that be the issue?

Also, we are behind a proxy but, as I said, I can connect over http.

Accepted answers

jjaroczynski

Hi Joe,

I think the trial should not be the case and Connector for Eclipse definitely does something. In case of wrong credentials you should get appropriate error message so that is also not the case. 'Accept remote API calls' should be enabled so it is OK.

What message do you get when you try to connect without credentials? I tried it on the url you provided and I get "Unable to authenticate with repository. Login credentials invalid.". I get the same message with random credentials so it looks like a connection can be established. I also get "server has been moved" when I try with http instead of https.

If you still get "Unable to connecto to server" without credentials then IMO the most probable reason is your proxy. It can be configured that it passes the http requests but not https. You can define proxy in Task Repository properties dialog and use either global settings or provide your custom one.

Cheers,

Jacek

All comments

jjaroczynski

Hi Joe,

Cheers,

Jacek

josephsong

Yep, it was my proxy that needed to be configured. I had configured the proxy for HTTP in Eclipse's Network Connections preferences but not for HTTPS. Thanks for your help!

Abel Aneiros

Hi Joe, Are you still using Mylyn connector with Jira on the cloud? I cannot connect it and I don't know why?

jjaroczynski

Abel, What is the error message you get? Please elaborate on the problem and I might be able to give some hint on how to solve it. Cheers, Jacek

jjaroczynski

Hi Abel,

Everything makes sense now. Connector 3.0.8 is quite aged and uses old JIRA API that is no longer available in newest Cloud releases.

Please upgrade to Connector 3.2.5. It connects to JIRA via REST API and should work fine with newest Cloud versions.

Cheers,
Jacek

jjaroczynski

Transformed comment into regular answer so it is more visible.

Abel Aneiros

Thank you very much Jacek! I updated the Atlassian Connector to version 3.2.5 and it's working now!

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