Hello Jira Community,
We are currently working on implementing an ITSM solution for our company using Jira. However, we are facing an issue where we are unable to see the customer view of the request page in Jira, which is essential for testing our workflow.
Specifically, when trying to access the help center, we receive the following error message: "No access - It seems that your account <email> doesn't have access to the help center. Try contacting your admins to grant you permissions. Go to Atlassian Start."
We have verified that the email address associated with the account is correct, and our administrator has reviewed our user permissions and project permissions without finding any obvious restrictions.
We would greatly appreciate any assistance or guidance from the community on how to troubleshoot and resolve this issue. Our goal is to be able to access the customer view of the request page in order to test our ITSM workflow effectively.
Thank you in advance for your support and expertise. Any suggestions, insights, or possible solutions would be highly appreciated.
