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SLA setting

Alex Lee_7qohrj

Hi All,

Can I set SLA (resolve within 4d) to one type of issue, and SLA (resolve within 7d) to another type of issue with in the same Service Management Project in Cloud?

Thanks,

Alex

Accepted answers

Alex Koxaras -Relational-

Yes, of course you can! You just have to add another goal and write the corresponding jql, e.g.:

issuetype = issue_types_name_of_4d_goal

issuetype = issue_types_name_of_7d_goal

All comments

Alex Koxaras -Relational-

Yes, of course you can! You just have to add another goal and write the corresponding jql, e.g.:

issuetype = issue_types_name_of_4d_goal

issuetype = issue_types_name_of_7d_goal

Alex Lee_7qohrj

Thank you for your prompt response!

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