nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to assign a user as a collaborator

Alex Lee_7qohrj

How can I assign my service desk teammate with the collaborator role in Service Management cloud?

I don't find collaborator role in Project settings ->People

They only need to work on issues, i.e add comment on issues, no need to change the issues status.

Thanks

Alex

Accepted answers

All comments

Dan Breyen

Hi @Alex Lee welcome! I think you got it. There isn't a 'Collaborator' Role. If they are marked as belonging to the Service Desk Team, but not marked as a JSM Agent, and a JIRA User it should work. That way they're not taking a JSM license, but can still access the JSM project to comment on issue.

That's what I did based on this article: Project Roles in JSM

With the new 'Customer' Product Role, my JIRA users are JSM customers. They aren't counted as Agents in JSM.

Alex Lee_7qohrj

Hi @Dan Breyen thanks for your reply. How can I　create a role only have rights to comment　(add internal note)　on issues?

Thanks

Dan Breyen

Check out this page too: JSM access for Jira users

There's some permissions settings in the right column about granting permission to comment & view.

Alex Lee_7qohrj

@Dan Breyen Thanks! You help me a lot!

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management