nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Assistance on the automation

Hello guys,

We currently have an requirement to capture the count the issue has been re-opened from "closed" to "In progress".

We have a Custom field of number type to capture the count. And we have an automation in place to capture the count.

I am having problem with the capturing the count if the transition is happening more than once. As the value still shows 1.

Screenshot 2023-05-16 175500.jpg

Any inputs would be much appreciated.

Regards,
Dhanush

Accepted answers

I think you have two fields.

Issue re-open Count

Issue Reopen Count

You are updating one with the other in your example. Try to use the same.

Tell me if it helps you.

All comments

I think you have two fields.

Issue re-open Count

Issue Reopen Count

You are updating one with the other in your example. Try to use the same.

Tell me if it helps you.

Fernando Eugênio da Silva

Two things here:

1: I suggest you set the default value to 0 (zero) in the field, just for the count to start from 0 and not from none (empty field).

2: The smartvalue doesn't seem to match the field name.

Field name: Issue re-open Count

Smartvalue: {{issue.Reopen Count}}

Do you notice the difference? It should be something like: {{issue.Issue re-open Count}} + 1

Or even better, I suggest you use field ID instead of field Name, it's safer.

In the end, it will just look like this with the field ID: {{issue.customfield_XXXX}} + 1

This should be enough to fix the issue you are experiencing.

If it still doesn't work, let us know

Regards,

Fernando

Hey Flavein, Thank you for pointing that out.

That seemed to have solved the issue.

Regards,
Dhanush

Great ! Good day to you

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud