nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira Ticket Checklist

Ron Aisen

Hi,

I'm an Atlassian admin and I have an issue with one of my users that can't see the checklist button on tickets he manages,

His teammate and him are in the same groups on the Atlassian admin and they can view the button without an issue,

After a bit of digging around I found that he can view the checklist on the details view on the side instead of under the ticket description,

Looking for advice

Accepted answers

Ron Aisen

Screenshot 2023-05-16 at 14.16.04.png

Screenshot 2023-05-16 at 14.17.54.png

For reference the upper bar is what he sees and the lower one is what his teammate sees

All comments

Ron Aisen

Screenshot 2023-05-16 at 14.16.04.png

Screenshot 2023-05-16 at 14.17.54.png

For reference the upper bar is what he sees and the lower one is what his teammate sees

Wojciech Wardaszko_p20bth

Hi @Ron Aisen

I'm assuming the Checklist app in use is our Issue Checklist for Jira, either Free or Pro.

Can you please make sure the user did not move the Checklist UI to the right panel? It's a per-user setting controlled directly from the menu, as described here.

If this does not solve the issue for the user, please feel free to reply here or contact us directly via our service portal.

If it's not our app, please specify what Checklist app is in use or just contact their support team directly.

Cheers!

Ron Aisen

Hi @Wojciech Wardaszko that's exactly the issue, I initially thought that it was related to the permissions schema, since we've made changes but it was human error on the user part

Thanks!

Wojciech Wardaszko_p20bth

I'm glad I was able to help

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