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Preview Unavailable - Page Include & Excerpt Macro

Michael Main

We currently have a problem on confluence cloud with images stating preview unavailable.

Current Setup Below

We have one master page which has a section of it containing an excerpt with an image in.

We then have another a page on another workspace just showing the Excerpt from the master page which works fine and displays the image.

We then have a further a page on another workspace using the page include macro but the images on that page state "preview unavailable"

Can anyone advise how to resolve this.

Accepted answers

Alex Koxaras -Relational-

Hi @Michael Main and welcome to the community,

The last page which uses the include macro, is including the master page, or the "another page"?

All comments

Alex Koxaras -Relational-

Hi @Michael Main and welcome to the community,

The last page which uses the include macro, is including the master page, or the "another page"?

Michael Main

Hi Alex thanks for your comment.

The last page that is using the page include macro is linked only to the master page.

Alex Koxaras -Relational-

Did the last page moved from a location to another? And I'm asking you this because a few weeks ago another person had a problem with image unavailability while using excerpt/include macro and I was able to reproduce this error only when moving the page to a different location. It turned out that after a couple of days that issue was fixed by itself.

Michael Main

No the last page is create as new, I just add new page and add the page include and point it to the master page. I have just recreated a few pages from new and get the same outcome.

Michael Main

Stephanie Kim

I'm having the same issue except P2 is using the include page macro and i did not use the excerpt macro. P2 images are showing up as preview unavailable. This is major for it's doing it on A LOT of my pages in my team space that uses the include page macro and I have users that rely on these pages.

When is this going to be looked at considering the last comment here was from last year?

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