Customer updates satisfaction date for 3 years

Question

We have a ticket that has its satisfaction date updated every few days for the past 3 years.  This moves an incredibly old ticket up to the top of our satisfaction ratings.  I have reached out to the customer to confirm they are not doing this.

I haven't been able to find any reason that this is happening.

Dena Campasano · Answer

This has been going on for 3 years and the customer says they are not doing anything.

Dena Campasano · Answer

Hi Ismael, 
I am trying to understand how the date of a satisfaction rating can be automatically updated every few days.
This is a ticket from 2019 that is constantly at the top of our satisfaction ratings and the history shows an update of the date that occurs every couple days.

Ismael Jimoh · Answer

Hi @Dena Campasano

May I ask what help you are seeking exactly here?

Some clarity on how we could help would allow us know if this is just a discussion topic or you are looking for a solution to prevent further changes to the ticket.

Rgds