Is it possible to show the "Raise this request on behalf of" field in the helpdesk portal? This field is only shown to the one who has "Service Desk Team" access.
Hi @Raymart Cruz
Unfortunately, you do have to have Service Desk Team access, as you say.
The reason being, that users that don't have a Jira license (only portal access), would be able to scan through your user base via that field - there's security implications there.
This may not help, but you could explore using Organizations, so that tickets can be shared with other users of the respective Organization?
Hope that helps - Steve.
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