Different names of fields in Service desk and JSM

Avinash Gulumbe_an4bl2

Hi Team,
I am using a project type as service desk and under project settings, request types I have renamed some fields with a new names so that these fields should be visible on Service Desk

When I update these fields in Service Desk and create a ticket, that ticket in Jira shows Old names of the fields instead of the new renamed fields.
Can someone let me know why I don't see the new renamed fields in Jira

Walter Buggenhout

Hi @Avinash Gulumbe and welcome to the Community!

I am not sure if I understand your question correctly. But I seem to understand you have updated the field names on the request types in your JSM project. In my mind that means adding a customer friendly name to those fields in Project Settings > Request Types, where you define the fields name as it is shown on the customer portal form.

If that is what you mean, you have just given an alias to the fields. The update you do there is just to make sure your customers can see a friendly, self explanatory description of what you want them to enter as information. Behind the scenes (on the Jira issue being used internally), the original field names are still being used.

So, long story short: if my understanding is correct, you updated the field alias and not the actual field names. Which is how it is intended to be used.

Hope this helps!