nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Custom field not pulling into email with smart value

Alexandra Astor

Hello!

In our Jira Service Management Project there is an automation rule to send an email when a request is created. I have used smart values to add specific information from the issue to the email. However, the custom field with a date is not working when all of the others are. Any advice?

Accepted answers

John Funk

Hi Alexandra,

I have been seeing a lot of problems with this field and the smart value recently. Maybe try using the customfield id for it. {{issue.customfield_10156}} where 10156 is the ID of your Start date field.

You can find that by searching for the field - go to Settings > Issues > Custom fields

search for Start date. Then click on the 3 dots to the right and select Contexts and Default value.

Then on the following screen look at the URL of the field and you will see it on the very end.

All comments

robert Mugabuhamye

Good afternoon @Alexandra Astor

Did you check if there is no typo in the customfield name ?

"Start Date" vs "Start date".

If not a question of type, you can try using one of the date format available here and si if it change something ?

John Funk

Hi Alexandra,

You can find that by searching for the field - go to Settings > Issues > Custom fields

search for Start date. Then click on the 3 dots to the right and select Contexts and Default value.

Then on the following screen look at the URL of the field and you will see it on the very end.

Alexandra Astor

This worked, thank you!

John Funk

Great! Glad that worked for you.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management