i have restricted the user to not create a ticket for a particular project, in the permission level. Even though he can able to access and create a ticket.
Hi @evenings session, and welcome to the community!
Can you give us more information about how you set up the permissions in the project, screenshots for example? Are we talking about a team-managed or company-managed project?
Best, Max
Hi @evenings session - Welcome to the Atlassian Community!
Go to the Permission Scheme for the project - make sure it is definitely the one used by the project and what you “think “ it is.
Then use the Permission Helper for that username and the Create Issue permission to see what it says.
yes its a company manged one.
Yes did it. still showing the same
Hey, you did what? Use the permission helper? The user should not have the "Create issues" permission in that project, so make sure he's not in any group or role you assigned the permission to.
What do you mean by it’s still showing the same? Did you grant that user create issue permission? If so, edit the permissions scheme and take them out
Hi @evenings session
There are several things you need to check. The permissions helper will do this for you. But if you want to, you can go through it yourself:
HTH,
Kel
Adding a bit of an explanation to what the others have said - you can't "restrict a user" in Jira. Jira permissions are permissive, you grant the ability to do something.
That's why the other answerers are asking you to look at how you have granted the user the right to create, not your "restriction" (because there aren't any permission restrictions)
Well explained and summarized, Nic. 🤘🏼
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