Jira Organisations Data Across 2 Projects

Faith Barnett

Scenario:

I have 2 projects,

1. A customer facing project where I can create organisations and display the organisation in the ticket 
2. An internal project 

 

Query: 

When the internal ticket is created, off the back of a customer ticket being raised, I want to be able to copy over the "organisation" field so internal teams know who/what the work is for. 

 

Is this possible? 

Thibaut Subra _Elements_

Hello @Faith Barnett 

I see that you didn't get any answer so I would like to suggest our Copy & Sync app that can be really useful in your case.

You can copy and sync issues between projects (in your case for escalation between a customer-facing project and an internal project), that way, you keep consistency and everyone is up to date.

I suggest you to take a look at our documentation on how to copy and synchronize fields between two issues. Here is an example for the field organizations:

I'll be glad to help if you have any questions.

Know that our app is free under 10 users and you have a 30-Day trial if needed.

King regards

Thibaut