JQL - Problems getting issues assigned to user ever

Question

I have looked and found examples, but it does not seem to be working

With JQL, I can use

assignee = 'xxx'

and this returns issues currently assigned.

When I try:

assignee was 'xxx'

I get

Operator 'was' does not support the list value '("xxx")' for field 'assignee'

When I try:

assignee was in ('xxx')

I get

The value 'xxx' does not exist for the field 'assignee'.

Andy Macourek · Answer

That might work fine when editing the JQL in the UI, but it does not work when sending data using a link.  I have an external dashboard that links to Jira passing query parameters to open a JQL search.  All has worked up to now except for this.  I do have the user's account id, so I guess I need to try that.

Trudy P Claspill · Answer

Hello @Andy Macourek

Are you actually putting the quote marks around the user value?

You should be able to start typing in the user name and get a list of potential matches.

When you select the user it will automatically change to the user's unique ID rather than their display name.