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Big ask: Auto link tickets when it contains the same number

Mimi Peters

Hi there,

We put some numbers in Summary as a reference and these numbers are 7-9 digit numeric only. Is there a way when it matches then the ticket will auto link to each other?

If 3 tickets have a summary like the below then with the automation rule, all will be linked with reason "Reference to"

ABC XYZ 123456789
123456789 BCD EFG
LMN 123456789 OPQ

Many thanks,

Accepted answers

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Trudy P Claspill

Hello @Mimi Peters

Yes, this is possible.

You can use the match function against the Summary text field to pull out the number portion of the string.

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match--

If you use that to set the value on a variable you create, then you can use that variable in a For Branch / Related Issues / JQL where the JQL is one that will find all issues where the Summary field contains the value of the variable.

Then use the Link Issue action to link each of those to the trigger issue.

Mimi Peters

Hiya @Trudy P Claspill many thanks for your suggestions. So glad it can be done.

After experimenting, I did a test with both issues has a summary "test 12345678 test" but both issues have no not linked together. Did I miss something in my rule?

Trudy P Claspill

The IF step is a Condition. A Condition checks to see if the current issue meets a condition. In this case you are checking that the issue that triggered the rule has a 7-9 digit string in its Summary. This type of step does not look for other issues that have the same value.

Here is the basic structure you need:

Trigger: 
Condition: Field Value : 
  check if the Summary field contains a numeric string
Action: Create Variable : 
  use the .match function to pull the numeric string from the Summary and assign it to a variable
For Branch / Related Issues / JQL
  create a JQL that searches for other issues with the same numeric string; i.e.
  summary ~ {{variableName}}
    Action: Link Issues

Mimi Peters

I did not manage with the above, when you have a moment. Is it possible to post a screenshot in your convenient time please?

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