Alerting on backlog items

Marcia.Rodrigues

As I am working in the HR field, we have many legal changes with fixed dates.

Is there any way to insert a notification/alert for items on the backlog to be pushed via Jira in my notifictions or even email on x date to avoid having to keep an agenda next to Jira?

TNx

Kelly Arrey

Hi @Marcia.Rodrigues you can write a JQL filter for the tickets you want to be notified about, for example:

   project = HR and type = Task and duedate <3d and status not in (Done, Closed)

When you're happy with the filter, save it, then click on "Details" at the top and select "New Subscription".  Then you can decide how often you want to be notified, and Jira will email you a report of all the tickets which meet the filter criteria at that time.

Here's some relevant documentation:

• https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/
• https://support.atlassian.com/jira-service-management-cloud/docs/work-with-search-results/

You may also want to look into creating a Jira Dashboard, and then adding the Jira Issues Calendar gadget:

• https://support.atlassian.com/jira-software-cloud/docs/create-and-edit-dashboards/

HTH,
Kel