Automation - Set Resolution when Deployed to Production

Question

I am trying to create an automation rule that, when a story/task is deployed to production, sets the status to done and the resolution to "deployed to production.

Our Workflow:

STORY/TASK: TO DO --> IN PROGRESS --> IN TESTING --> VERIFIED --> DONE

The ticket moves successfully through our workflow through the triggers in the workflow.

But when it gets set to DONE, it is not setting the resolution, and I get the error of "Unknown fields set during transition. Field may not be on the transition screen. Fields ignored - Resolution (resolution)"

But as you can see from the screenshot, I can manually set the resolution to "Deployed to Production."

I have tried everything and I can't figure this out.

Karim ABO HASHISH · Answer

hi @Jacob Goldman

* The "Resolution" field is an important feature in Jira. It specifies the reason an issue is closed and removes the need of having multiple statuses with the purpose of stating why the issue is closed,

* Ideally and in common implementations, there are 3 Standard screens for Create/View/Edit operations within your project.

* As a best practice, Resolution field should not be added to the project standard screens (except for view screen). why? as There are many native functionalities in Jira that depend on the "Resolution" field.

* Keeping the "Resolution" field working according to the best practices is crucial for your team to leverage Jira on exploring your company's potential.

* The best practice in your case is to create a new screen with the resolution field on it, then map this screen to the transition to the "Done" status. You should also remove the resolution field from your project create and edit screens.

For more information about best practices for using resolution field, please refer to below link

Best practices on using the "Resolution" field

hope that would help demystifying the proposed practices.

Good Luck and let me know if further elaboration or assistance is needed.

Cheers,

Karim

Jacob Goldman_io0o7l · Answer

@Karim ABO HASHISH - but the resolution field is there already. Why is another screen needed?

Karim ABO HASHISH · Answer

hi @Jacob Goldman

Simply create a new screen with one field (Resolution) and add it to the transition.

Let me know how it went for you

Cheers,

Karim