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How to bulk move tickets in Jira Service Management Project

Swaroop Kumar

Hi,

Is there a way to move a bulk of tickets from my JSM project to another project?

Accepted answers

Tansu Akdeniz

Hi @Swaroop Kumar

If you mean "as a customer", you can not do it. You may ask from agent (if he/she has permission) or jira-admin.

All comments

Tansu Akdeniz

Hi @Swaroop Kumar

If you mean "as a customer", you can not do it. You may ask from agent (if he/she has permission) or jira-admin.

Swaroop Kumar

Hi @Tansu Akdeniz

This is for myself having admin access on Jira. I'd like to move bulk tickets from my JSM project to another project.

Tansu Akdeniz

So, just move them at once.

Go to the Advanced search and search your JQL
Select the 3 dots in right and bulk change
Select the issues you'd like to move and select Next.
Select Move Issues and select Next.

Swaroop Kumar

Thank you @Tansu Akdeniz . So, when I go to advanced search, I see all the 128 issues. I then filtered it to 3 issues using the "Key". However, writing the JQL for every ticket is very manual, is that the expected way or am I missing something here?

If I have to move selected tickets, what's the best way?

Attached is the snippet

JSM Bulk Move.PNG

Heather Ansell_ae1lkv

Does anyone know if bulk move notifies everyone on the ticket? I'd like to move a large number of tickets that are closed but need to be retained for audit purposes and don't need everyone on the tickets to be notified.

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