Non Lisenced testers needs to view Jira Dash Board or Jira Issues

Question

Like to provide view of Dashboards and Issues to Non-Licensed Jira users.  The user is a Jira Service Management (JSM) user.

I go over documentations and examples about Anonymous users, Global Permissions, Global Shared project and Project settings.

I attempted to setup Global Permission, used Browse users and groups with Public option and didn't help any.

Used filter Dash Board to make it Public and attempted that option and not successful.

I am NOT sure how to setup Anonymous option for a project yet.

Please help me to find an option to provide Dash Board access to Cloud Jira users.  We don't have any extra Jira licenses for business users to do testing before deployment.

Attaching User configuration.

Tanveer Zubair · Answer

Any suggestion or idea why it is not working for me?

Tanveer Zubair · Answer

Hi Walter,

First, we are NOT in a Jira Software Free plan.  We are in paid plan and have Premium plan.

We have only 5 JSM Agent license, rest of the JSM users are free.

Not sure why you mentioned that you find us in free Jira Software plan.  Do I need to make any configuration change to reflect or enable paid plan?

Attaching a snap shot of it.

Walter Buggenhout · Answer

According to your screenshot, you are on a free plan? In a free plan, permissions are not configurable, so I am not sure how that comes together.

See Permissions in free plans

Apart from that, if you have JSM enabled and that user is also a JSM customer (which is apparently the case), JSM may be detecting that this user is a customer and as such redirect him/her to the portal instead. And as such override your public, anonymous access to JSW.

Maybe if the user explicitly logs out of JSM and tries your link, it may work.