Is it possible for the customer/requester to see to whom the ticket is assigned?
Hi @Raymart Cruz
For this we have used an app called "Extension for Jira Service Management" in the marketplace (Display Additional Details - Extension for Jira Service Management (deviniti.com)), this app will allow you to share more info with your customers and extend the portal functionality.
Hope this helps!
Regards
Out of the box unfortunately you can't do this. Even if you place the assignee as a field for the client to fill, this field will be hidden. A 3rd party app could possibly do this job for you. Here is an issue for you to vote and watch https://jira.atlassian.com/browse/JSDCLOUD-328 (currently under review)
In addition to what @Alex Koxaras -Relational- and @Charly _DEISER_ said, you can also try our Feature Bundle. It's a free app for up to 10 users.
You could also use Automation to add a public comment with the current assignee in the comment body.
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