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how to order fields in create issue.

Prajwal Ashok Nagrale

We have ordered the issue layout to be in our desired order and it works like this when looking at an existing issue, but when creating a new issue, the order is different. For example in the screenshot you can see that Description should be before Acceptance criteria based on the layout setting, but it's different when creating a new issue.

Accepted answers

John Funk

Hi Prajwal,

You should change the order of the fields on the create screen itself. Go to Settings > Issues > Screens and search for the create screen used by the project. Then reorder the fields on this screen.

All comments

John Funk

Hi Prajwal,

You should change the order of the fields on the create screen itself. Go to Settings > Issues > Screens and search for the create screen used by the project. Then reorder the fields on this screen.

Gregory Maingret

Hello John

How to know which create screen is used by the project?

Thank you

Alain BEAULIEU_9gqiic

Hi @John Funk . What you describe is the spot where we choose what fields ARE AVAILABLE to a given screen, not the layout/order itself. Now, we know how to change the layout of fields on screens: Project Settings/Issues/Layout and then you click Edit Issue Layout depending on the issue type you want to modify.

What @Prajwal Ashok Nagrale is asking, and that I'd like to do too but don't know how, is how we can modify the layout (order of fields) in a CREATE screen for a given issue type. CREATE and VIEW/EDIT are not the same.

If someone knows how to do that I'd appreciate a reply. Thanks.

@Bill Sheboy maybe?

Andrew Day

I would also be interested in knowing how to order the fields on the create issues screen

Thomas Lorenzi

Hi, just noted that once you specified the fields and their order in "Issues - Configure Screen" there are still the following options that changes the behaviour which fields are shown.

- "Use request type fields": if switched on you need to "open portal" to have the fields show. Suppose here it is switched off to use the definition of the issue type create screen

- "Configure fields": in order to specify if all fields are shown or only a few. Specify "All fields" if you want to see them all

- "Hide unused fields": if switched off all fields defined in configure screen are shown in the defined order.

Attila Shepard

Thanks for the reply Thomas.

Unfortunately those don't seem to do anything useful for me in terms of changing the order of the the fields.

Configuring the fields allows me to select some or all fields, but not the order. Hiding unused fields similarly doesn't affect the order.

Finally, I don't have a toggle for "Use request type fields". I suspect it's because I don't have Request Types enabled in my project.

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