How to get the entire Gliffy diagram to display on a page

Question

I created a Gliffy diagram on a page, but when the page displays the diagram is missing the right side of the diagram. I tried editing the page, then selecting "center", "wide", "widest" on the diagram, but the page still doesn't display the right side of the diagram.

I'm not sure how to get the page to display the entire diagram.

Here's what the diagram looks like on the page - the right side of the diagram is cut off. When I edit the diagram, it's all there.

Samie Delebo - Your Gal at Gliffy · Answer

Following up with a workaround, in case you haven't had a chance to email our support team quite yet! One of the common causes for this is when your diagram title has a special character, ie: an ampersand.

Edit the Confluence page where this problem is occurring > Start the Gliffy Editor on the page above or below the diagram that's currently not displaying Correctly > Use the Gliffy Search for a Diagram function to select the diagram > Click the Use as Template and give it a name without special characters in the name > Publish the Diagram > Publish the Confluence Page.

Then you can remove your old diagram from the page.

Hope this helps!

Samie Delebo - Your Gal at Gliffy · Answer

Hi Curt!

This is a known issue — I've run into it myself. :)  Would you please email our support team at support@gliffy.com so that they can help you troubleshoot and get a little more info about where you're using Gliffy?

Thanks so much!

Samie

Curt Schwaderer · Answer

Thanks - I'm not sure how to adjust the width and height options in Gliffy Edit mode. I tried selecting "File"-->Document Properties--> then changing the "Canvas Size" width parameter, but that does not have any effect. Is there another way to do this?