I configured the "Reporter field" of the Issue Type but it didn't show up when I created the issue as below. Could someone help me out? Also, I would like to disable/remove the Issue Type selection as circled red in the screenshot below like other projects in my company. But I'm not sure how to do that.

@Brant Schroeder Is this what you need?

@Vincent Zhou that is the screen can you share the screen scheme?

@Brant Schroeder sorry for the late feedback. Please see attached.

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why Reporter not shown in creating tickets and how to remove Request Type selection

Vincent Zhou_jh7kaj

I configured the "Reporter field" of the Issue Type but it didn't show up when I created the issue as below. Could someone help me out?

企业微信截图_20230506190946.png

Also, I would like to disable/remove the Issue Type selection as circled red in the screenshot below like other projects in my company. But I'm not sure how to do that.

企业微信截图_20230506191651.png

Accepted answers

All comments

Brant Schroeder

@Vincent Zhou Welcome to the Atlassian community

When raising a request in Jira service management please use the "Raise a request" link in the left hand menu and not the create button on the top. This is the proper way to create a service management issue. This will also provide a raise on behalf of option if you are an agent on the service management project.

Screenshot 2023-05-06 213546.png

Vincent Zhou_jh7kaj

Sorry I think I mistook my question. I'm actually using JIRA Software instead of JIRA Service Management. Could you help with that? @Brant Schroeder

Brant Schroeder

@Vincent Zhou Are you trying to add the reporter to the create screen? Are you using a team or company managed project?

Vincent Zhou_jh7kaj

Yes exactly. I have actually 2 requests for my question. I'm not sure how to determine the new project I created is team or company managed but my purpose is to have my team's stakeholders in the company to use this new JIRA project to create tickets. @Brant Schroeder

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