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How to Resolve Inaccurate Issue Tracking in Reports Caused by the Inclusion of Epics?

Shuo Ping

The usual practice in reports is to track the changes in the number of Task or Bug issues. However, in our report, an Epic issue is consistently being included in the count, causing the total count in the report to be one more than the total count on the Jira board. For example, if there are a total of 50 issues, but one Epic is being counted in the report, the total becomes 51. How can we resolve this issue? Thank you.

Accepted answers

Trudy P Claspill

Hello @Shuo Ping

Are you using a built in report? If so which one?

Are you using a report that is based off of a filter you created? If so, show us the filter you created and the Epic that is getting included that you think should not be included.

All comments

Trudy P Claspill

Hello @Shuo Ping

Are you using a built in report? If so which one?

Are you using a report that is based off of a filter you created? If so, show us the filter you created and the Epic that is getting included that you think should not be included.

Shuo Ping

Thank you for your response! We are mainly using the burnup report and sprint burndown report, and the project type is a team-managed project. We have not applied any filters to the reports; the Epic should not be counted into the total number of the issues.

How can we remove the Epic from the total count so that the final outcome only contains the issues?

Trudy P Claspill

Can you provide screen images that show that an Epic is being included in the reports?

As the Epic assigned to the Sprint for which the report is generated?

Shuo Ping

Thank you for your response. As you can see in the first image, the total count for all the issues is 50. However, in the second image attached (the totol issues counted in the report), the total issues have been counted as 51. One of the epic tasks was included in the report that we generated.

Shuo Ping

Thank you for your information!
Here's the answers to your previous message :
1. We are currently working on a Team Managed project.
2. We did not set the sprint field on this Epic.
3. We did not assign an estimate (currently the original estimate = 0h)

We tried using the method you mentioned earlier (without considering Epic) to solve this problem. After checking, we found that we didn't manually include this Epic in the selection, so we're not sure why it got counted in. Could you provide some information on how to manually remove this Epic from the scope? Thank you for your help.

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