Selecting a specific approver from a list to only be selected to approve a ticket based on a field

Priyesh Varsani

Hello!

I have enabled a list of approvers. However, is there a way or a workaround so that if a field is selected from a dropdown list during ticket creation that it automatically choses one specific person from the list to approve only?

 

Many thanks!

Ken McClean

To clarify, you're asking for a specific approver to be assigned to an issue if a particular value is chosen from a dropdown list?

You can do this with automations for the project in question. Here's an example:

When: Issue created

If: Target Field equals
"Target Value"

Then: Assign the issue to
"Target User"