Use automation to comment based on date of comment containing specific text jira

Question

I am trying to add an automation to my Jira workflows. The scenario that I am trying to execute is as under

* Manual trigger
* For every ticket in a given list, check if there is a comment that contains 'Key Search Term'
* If the comment is older than 1 month, then insert another comment, else dont insert comment.

I know that I can retrieve the list of comments by using the smart value {{#issue.comments}}. But how do I iterate through these comments to find the one that contains the key search time and the date corresponding to that comment.

My current thought is to attach a label with like YY-MM to the ticket and then next round of updates, update tickets based on the YY-MM and remove existing label and add a new one.

Aditya Rajaraman · Answer

Hi @Bill Sheboy

I am using a branch that is linked to a JQL and the JQL is pretty much filter = "Filtername"

I will look at the smart value list filtering, match and respond. Thanks

Bill Sheboy · Answer

Hi @Aditya Rajaraman

You note using manual trigger (which is for one issue) and then mention "for every ticket in a given list".  How are you determining and accessing that list of issues?

While you are answering that question...

You can use smart value list filtering and/or the match function to find comment body fields containing your search text, and then use a rule condition to decide if you should add the additional comment.

Kind regards,
Bill