How to get the Service now interface in Jira service management

Question

Hi,

I want to replicate the Service now interface in JSM. Is it possible to do in JSM

Nic Brough -Adaptavist- · Answer

Not really, why would you want to?

sachin_salunkhe · Answer

Hi Nic,

Is there any way to bring it closer to service now?

Nic Brough -Adaptavist- · Answer

Welcome to the Atlassian Community!

JSM projects each create a portal, which is not going to look the same as Service Now (deliberately, the portals are intended to be better for the customers than Service Now's UI).

To get a "how can we help" type thing in there, you can add a knowledge base and link it to the portal - Jira will search the Confluence articles before letting a customer move on to creating a request.