I need to build new custom report

Mahmoud Haggag

We are planning to use JSM in a production environment to serve a enterprise customer and it's required  build custom report in Jira Service management to list down below details.

Please advise ..

Name of Team Member
Member Group
No. of Tickets Resolved
No. of Tickets Resolved with in SLA
No. of Tickets Resolved breaching SLA
No. of Open Tickets as on to date
No. of Open Tickets as of now
Avg no. of Tickets resolved per day
No. of Tickets Responded with in SLA
No. of Tickets Not Responded with in SLA
MTTR

Eduardo Oliveira

Hello @Mahmoud Haggag - nice to meet you 👋🏻

If you’re open to use a third-party app I would like to recommend an intuitive and easy-to-use solution - Mindpro Insights - Charts, Reports & Filters for Jira & JSM

With this cloud app, you can build, customize and share beautiful cross-project dashboard reports in seconds using your Jira and Jira Service Management data.

 Here is a quick demo: Link Video

This app has a 30-day free trial version with full support and onboarding assistance included.

If you want, we'd love to offer you a live demo where you can talk about your specific needs.

Hope it helps, Eduardo, from Mindpro team