How to turn off the notification of ticket creation

Question

Hi All,

I need to turn off the notification for creation of new issue.

I know there is an option to configure notification via personal settings but non of them allow to block info about new ticket.

Could you kindly help?

JM Perrot · Accepted Answer

Hello @Kinga Kubijk

If you need to turn off the creation notifications, you need to be Jira admin.

If it's the case, go to global settings -> Issues -> Notification scheme.

Here you will be able to turn off this notification.

Mikael Sandberg · Accepted Answer

To turn off the customer notification when the request is created, go to Project settings > Customer notifications and disable the Request created like this:

The solution @JM Perrot suggested will only turn off the internal notification, the notification scheme does not affect customer notifications in JSM.