Ability to see if other agent "on the ticket"

Tim Shirazi

Hi !

Lately, we started to work with Jira service management and we got into a situation where 2 agents commented on the same ticket because they didn't see that someone is "on the ticket" or drafted in the comment.

 

any ideas on how to solve it? 

 

Tnx!

Aron Gombas _Midori_

There is a free Jira Cloud app developed by Atlassian which does exactly what you look for:

https://marketplace.atlassian.com/apps/1211596/whos-looking-for-jira-cloud?hosting=cloud&tab=overview