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How can I notify the assignee when an issue is cloned from a project?

Phil Bustin_7fmhjs

An automation clones an issue from a JSM project to a Jira Software project that is selected from a field entered by the user, and adds the new issue to a sprint. The automation also adds the new issue to sprints in various projects depending on conditions, The automation is in the JSM project, but could be changed to global.

Can an notification component be added to each condition of the automation, sending an email to the assignee of the new Jira Software project? If so, I haven't been able to figure out how.

Alternatively, can a global automation be created in Jira Software, with the trigger "Issue created" or "Value changes for Sprint", that sends the emails?

Accepted answers

Trudy P Claspill

Hello @Phil Bustin

Whenever asking for help concerning an existing Automation Rule it is vital that you share the full rule with us. We cannot advise you on the specifics of modifying a rule without seeing the details of the rule.

There is a Send Email action. You should be able to use it in your rule.

All comments

Trudy P Claspill

Hello @Phil Bustin

There is a Send Email action. You should be able to use it in your rule.

Phil Bustin_7fmhjs

Thank you. When I sent an email (I should have mentioned), the {{issue.key}} was that of the JSM issue, not the cloned issue.

Trudy P Claspill

If your rule is not doing what you want it to do you will need to post a copy of your rule for us to review. Often incorrect results have a lot to do with the context under which a step is executing. We can't advise you without seeing the details of the rule.

Phil Bustin_7fmhjs

It was the end of the workday, so I deferred uploading a screenshot of the rule until now:

Automation

automation 5-3-23.jpg

Email received, containing the JSM issue key instead of the just-created Jira Software issue key

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