Cannot delete users

Dan Pearce

Hi there,

I cannot delete users from my account:

Last session
Ashley		ashley	ashley@isa-*******.com	Never logged in

However, when I try and delete this user, I get the following error:

JIRA

• Cannot delete user 'ashley' because 19 issues were reported by this person.
• Cannot delete user 'ashley' because they have made 10 comments

This user has never logged in so I can't see how this is possible.

Thanks,
Dan 

Nic Brough -Adaptavist-

It is possible to create issues and change the reporter to someone else, which answers the first part of the question.  You can also use "bulk edit" to change those issues to another reporter.

The comments one is more difficult, as you can NOT comment on the behalf of someone else.  So the user has logged in somehow, or, you have new issue/comments enabled and they've replied to emails coming from JIRA to create the comments.

Comments are a bit more difficult - you can't change their ownership.  You'll need to delete the comments (or even the issues) made by ashley.  Which can be a pain for auditing.

Or, you do the standard thing - leave the issues as they are, and disable instead of deleting the user.