Is there a simple way to copy the user for a project role into the Approvers field?

John Funk

Hey everyone - I would appreciate any help you can give. I want to populate the Approvers field with the value of a user from a selected Project Role in Jira (JSM) Cloud. However, the person in the project role will not be an Agent. If they were an Agent, I could first assign the issue to the project role and then copy the value from the Assignee field into the Approver field. But I can't assign the role to the issue because you can't assign non-Agents to an issue. 

So, is there another way (as simple as possible) to get the user name from role and into a custom field or even directly into the Approvers field?

Mikael Sandberg

You should be able to do this using the Get project role for project endpoint in an automation and then get the user's account ID from the actors list.

We did something similar using that endpoint to create a report of the number of open requests that was sent to one of our Slack channels.