I need to my clients can see this time on the tickets they made,
Actually, looks like this, they don't have much information.
Hi @Nikole Conejo,
This is not available out of the box, although there is a feature request that you can watch and track here: JSDCLOUD-325
If you really need this, you may want to check out the Atlassian Marketplace for a workaround.
Hope this helps!
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