Create Email Automation for Past Due Tasks in JWM

Question

I would like to create an automation in JWM to send an email to the reporter when tasks are 10 days (or more) past due.

I played around with the logic and I cannot get it to work.  The JQL I used was:

duedate <= startOfDay(-10d) AND statusCategory != Done

Is that right?

If yes, how can I test it?

Trudy P Claspill · Answer

Ah, yes. There is that box in the Trigger that can constrain the action to only issues that have changed.

Let us know if that solves your issue.

tracey.fudge · Answer

It did provide a set of issues.  When I validated the query, there are 18 issues. When I looked at the log, no email was sent, BUT there is a message to uncheck a box, which I just did and have scheduled to run again in 30 minutes.

Trudy P Claspill · Answer

Hello @tracey.fudge

Welcome to the Atlassian community!

When you say "it didn't work" do you mean the JQL doesn't give you the right set of issues or the rule doesn't do what you want?

If the problem is the JQL, please provide the details of an example of an issue that you expected the result to include (or not included).

If the problem is with the rule, please provide us with screen images showing the details of your rule, and of the Audit Log for the rule when it executed, and otherwise explain how the rule did not match your expectations.