nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

delete organisation

Robert Bojarski

I seem to have an issue with deleting my organization, it says "your organization has products that you need to remove before deleting it If you've recently removed the products, retry in a minute" I have removed all products the keep getting this message over the last week. could you please advice hove can I achieve this ?

Accepted answers

All comments

Trudy P Claspill

Hello @Robert Bojarski

Welcome to the Atlassian community!

According to this document:

https://support.atlassian.com/organization-administration/docs/delete-your-organization/

"How long will it take?

Removing products from your organization can take several weeks. To reduce the risk of accidental data loss, products aren’t fully deactivated until 14 days after the date the cancellation takes effect. This is usually the renewal date for monthly subscriptions or the date communicated to you by our team for annual subscriptions. You won’t be able to delete the organization until after this time."

Matt Sardi_1uj65n

Unfortunately, this article is wholly incorrect.

Can someone please update it or provide us with a resolution?

I have cancelled all products that have been created by end users as these actions violate company policy and yet these products remain in our environment

Trudy P Claspill

Hello @Matt Sardi

What about the article is incorrect?

Are products still displaying in the organization? If so, has the described amount of time passed since the next billing date that was shown at the time you cancelled the subscriptions?

Matt Sardi_1uj65n

Hello @Trudy P Claspill ,

The article is outdated and no longer accurate. Despite taking the steps that the document outlines, the organizations in question are not deleted and remain in a "ghost-like" state within the environment. Upon accessing the org in question, a notice will be displayed stating that the "org is deactivated," however, never deleted.

I have requested now 7 orgs within our environment be deleted and cancelled, however, nearly 6 months later, these orgs are yet to be removed.

Andrei Solovei_roy4aw

We have the same problem, subscription was canceled more then a month ago , organization still cannot be removed due to:

"Your organization has products that you need to remove before deleting it. If you’ve recently removed the products, retry in a minute."

and there are no options to remove products ...

Trudy P Claspill

Hello @Andrei Solovei

Have you reviewed the timeline provided in the following document, looking at the timeline specific to the billing experience available for your organization?

https://support.atlassian.com/organization-administration/docs/delete-your-organization/#How-long-will-it-take

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud