Update using cvs file

Question

Hi,

Trying to import a CSV file to JIRA updating existing items.

Import does not work . log states "only new items will be imported ".

I saw an article about loading the file with no summary.  but that did not work neither.

No idea what to do next.

Regards,

Fabian

Ditte Simard · Answer

I just noticed that you indicated that you have "site admin" permissions in Jira.  I would recommend that you check out this guide: https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/

Ditte Simard · Answer

Hey @fabian_yanofsky

Unfortunately, you cannot do a bulk update of issues from a CSV file UNLESS you are a Jira Administrator (the actual instance administrator, not a project administrator).  If you give your file to one of your admins, they should be able to help you out.  :)

Sagar Mahajan_d8sqh7 · Answer

Hi @fabian_yanofsky

Can you share your sample CSV file like what columns are you using for importing the data.

As to update the existing issues in Jira you need to specify the that project name and project key in the CSV file so that Jira will search for these in Jira and update the fields which you have mentioned in the CSV file like assignee, reporter, epic link, etc.