SSO options for Jira service management customers

Question

We would like to use OKTA for customer login process for our JSM help desk portal access. Is this possible to do with domain restriction only, or is Atlassian access required for all customer accounts? Do these customers need JSM on their OKTA account?

Are there other SAML SSO options like a microsoft account?

We would prefer to have our help desk more secure than simple email/password combo as the knowledge base contains confidential information.

Heather Ronnebeck · Accepted Answer

Hello,

You will need Atlassian Access licenses for configuring Okta or Microsoft SSO, for ANY user that needs to use SAML SSO.

I hope this helps

Penfield, Jonathan · Accepted Answer

Thanks, found out that even though Access is required, it is not billable for users that only have access as JSM customers. This satisfies our need.

Thanks.