How can i notify all assignee about their issue if they havent transitined their issue for 10 days

Nagarathna B Heggade

Want to create a jira automation, where i can notify the assignee about their issue details to transition from current status to another status as it was not transitioned for past 10 days

 

what jql i should use and should i use any smart keys, will email automatically trigger

Kristopher Perez

assignee = currentuser() and not status changed after startofday(-10) and resolution is empty

the above JQL would likely give you what you need

as for notifications there are a few ways you could do this, but the simplest in my opinion would be:

• create the above JQL into a saved filter that is viewable by everyone
• send a link to the saved filter everyone 
• instruct them to click to the right of the filter name (details) and subscribe to a daily email