What is the best way to mange how Agents receive internal notifications?

Jason Gorman_vx0mu2

I have added Agents to my project's default notification scheme individually as Single Users. To keep the scheme current, I have to add or remove the users as needed.

 

 

I can't recall why I chose to do it this way. Is this in alignment with best practices? Is there a better or more efficient way to do this?

Brant Schroeder

@Jason Gorman 

Best practices is to use project roles.  You could use user groups like @Kris Dewachter stated but this is not best practice.  If you use user groups you should just be adding those to project roles.