How to access Asset data in a validator, JSM issue create

Question

I want to validate a JSM request using scriptrunner in the create step. But I'm struggling to get it to work.

I have the following to check the id of an Asset field is the value e want and to also check a second dependent field is populated.

(issue?.customfield_12411.filter(it => it.objectId == "608").length > 0)
&& 
issue?.customfield_10344 != null

This works as expected in the Test option o the validator set up screen.

But in situ, creating a request ticket in the portal it returns the error message in all conditions.

Has anyone accessed Cloud Assets in a jira expression?

Tom Lister_fo1j4e · Answer

Hi @Ken McClean

I have been told by Appfire that this is a known bug and is being tracked here

https://jira.atlassian.com/browse/JSDCLOUD-12479

We may look at automation to check the data and notify the reporter that there are data conditions to check.

Ken McClean · Answer

@Tom ListerI know that when we were using ProForma for forms, we had a hell of a time getting the values of custom fields.  Essentially no matter what we did, if the validator was running on issue create it would run BEFORE the custom field had a value filled in.

I think I eventually ended up adding some code to my validator that first reindexed the specific issue, and only then checked it for the value of the custom field.