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Formatting an Automated Comment with Markdown as you would manually

Brian Anderson

Hi, Im trying to implement some automation for our JIRA Service management project which will automatically comment to a customer when a certain action is performed.

I have the automation part working , but would like to format the comment with tables, bold text, and info panels as I can do when making the comment manually via Atlassian Editor within the issue

I cant seem to find a way to automate the formatted comment, as it seems to only allow plain text , and although I can use smart values, the comment I am making doesn't need any Jira vales included so not really of value

Just wondering if it is actually possible to format automated comments ?

Accepted answers

Alex Koxaras -Relational-

Hi @Brian Anderson

For tables you can try to write markup on the comment field. I've just tested it on my instance and if you write on the comment section:

||heading 1||heading 2||heading 3||
|col A1|col A2|col A3|
|col B1|col B2|col B3|

it will create a table

All comments

Alex Koxaras -Relational-

Hi @Brian Anderson

For tables you can try to write markup on the comment field. I've just tested it on my instance and if you write on the comment section:

||heading 1||heading 2||heading 3||
|col A1|col A2|col A3|
|col B1|col B2|col B3|

it will create a table

Brian Anderson

Hmm. that's interesting I've just tried exactly what you have and it doesn't convert to a table, it just stays as its typed ? This is directly in a comment reply to customer as you have. I can however i can type the commands on the linked page (table markdown doesnt appear on the linked page)

I have also tried in the Automation and it seems the markdown commands listed on the linked page work for that as well, all except for the table.

Time to do some more investigation into why the table isnt working.

Thanks for the tip though, if I cant use a table I can adapt the comment to still serve its purpose

Brian Anderson

Got tables working now too, i must have been typing it wrong, Thanks for the help

Alex Koxaras -Relational-

@Brian Anderson good to know that!

Influential Eliot

Did you ever find a resource for this information, @Brian Anderson ?

I would add to Brian's response (from a year ago) that the apparent lack of documentation on this is frustrating.

As there are not just tables, or bold/italic/underlined, formatting that we may wish to add.

I would imagine that Brian's requirement to use a table is born of not wanting automated comments to make reading the more important ones in a history is one of brevity. Getting the information front and centre, fast.

Because (for example) if one were to update linked issues with a comment from another, then one would not want the whole comment present (and if they did they could manually handle that). Thusly, such an example would be placed in an expand.

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