Apple Shortcut: Unable to get field from provided name (Due date)

Question

Hello,

I am doing a shortcut to get all my assigned issues and their due date. Unfortunately I am not able to retrieve it.

I tried `due_date`, `Due date` but it doesn't work.

In French, it fails with "La valeur fournie pour Nom du champ dans Obtenir la valeur du champ de ticket n'était pas valide." ('The value provided for Field Name in Get Ticket Field Value was invalid.')

Do you have any idea what field name I am supposed to request?

Thanks!

Simon Stiefel · Answer

Hi @François Rousselet ,

Thanks for giving that a go. The next step would be to check if the Due Date field is visible in the Jira app for the issue you're trying to access. Can you see the Due Date field in the app?

Can you also please make sure you have the latest version of the app from the App Store please?

Thank you,

Simon

François Rousselet · Answer

Hi @Simon Stiefel

Thanks for you reply.

My account is in French and as the application on my iPhone.

I tried with 'Date d'échéance' but same result. I also tried to put everything in English (US) but same result again.

Simon Stiefel · Answer

Hi François,

I assume you have set your Jira language to French in your Atlassian Account setting? In this case, the Due Date field is translated to "Date d'échéance". You should see the field have that name if you open the issue on the web.

The Shortcut action expects the field name as it is displayed on the web, so in your case it would need to look like this:

I hope this helps!

Simon