Update Summary based on Automation Rule duplicates the Summary

MikeSierra NOC

Hello Community,

I'm trying to achieve the following ->  Link to similar issue 

My automation rule looks like:

Everything works like a charm, but the issue comes when one of our users modifies one of the fields Carrier 1 or Carrier 1 TicketID for the second/third/etc. time, the Summary will get duplicated...

This is how it looks if one of our users append for the second or third time the value issue.Carrier 1 Ticket ID:

I see that I can use the substringBefore(), but I really do not understand how should I use it.

My issue it's really the same as the linked one on the top of this question.

If somebody would be kind enough to explain a little like for newbies, I would really appreciate.

Thanks,

MikeSierra

 

Joseph Chung Yin

@MikeSierra NOC -

It is exactly as your linked issue solution, it simply means that the Summary content will always strip out the original Carrier 1 and Carrier 1 Ticket ID, and then replace it with the new Carrier 1 and Carrier 1 Ticket ID information.

In other words, it will always create the new Summary content using the original Summary value + the latest Carrier 1 and Carrier 1 Ticket ID information.

Take a look at the smart value help guide link - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#Smartvaluestextfields-substringBefore(Stringseparator)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.