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I can't remove issues from the Done column of Kanban Board

Jordan Trinklein_haerom

Hello!

I know there are plenty of posts asking this exact same question, but I've scoured all of them and the solutions don't seem to be working for me.

I created a new project and migrated around 196 issues from an old project over to the new project.

I'm now seeing 132 issues in the Done column, even with filters in place that I thought would remove them. I have this one in place currently: (updated > -7d OR status != Done) - I have a hunch this isn't filtering those Done stories out because the migration made Jira think those stories were updated.

I tried to find a resolution date field i could add or something related to when the story was completed so I could filter that, but I was unable to find one.

I also can't press the "release" button (it's grayed out) because Jira says there's no stories in the Done column to release, nor do I have the 3 dot option within the Done column to release the stories manually.

Any ideas from this group? Thanks for your help!

Accepted answers

Trudy P Claspill

Hello @Jordan Trinklein

Can you provide a screen image of your board and a screen image of the details of one of the issues that is displayed that you think should not be?

All comments

David Martínez López

If you are using a Kanban board in Jira, you can try clicking the "Release" button at the top right of the board to group completed issues into a version and remove them from the board. If the "Release" button is dimmed and you cannot click it, you may need to check if the issues in the Done column have a "Resolution" value set. If not, you can try adding the "Resolution" field to the transition screen of your workflow and setting a resolution value for those issues.

Another option is to update your board's filter to exclude issues that have been completed more than a certain number of days ago. For example, you can add the clause "AND (updated > -7d OR status != Done)" to your filter to exclude issues that have been completed and have not been updated in the last 7 days.

Trudy P Claspill

Hello @Jordan Trinklein

Can you provide a screen image of your board and a screen image of the details of one of the issues that is displayed that you think should not be?

Jordan Trinklein_haerom

I appreciate the response David, but these are all things I stated I tried in my original post.

Jordan Trinklein_haerom

Thank you for responding @Trudy P Claspill ! I was going to get that for you but now when I go to the project, I can't even find the boards. I am presented with this message (image 1).

Screenshot 2023-04-21 at 12.22.15 PM.png

What I don't understand is that the individuals who I made the board for have confirmed it does exist. They even see 2 because I created another one this morning because I thought the original was deleted (when in reality I just can't see it). Here's the proof it exists. (image 2)

Screenshot 2023-04-21 at 12.23.34 PM.png

I am an Org & Site admin and even added myself to the project as an administrator. Do you happen to know why I am unable to view the boards I created?

Trudy P Claspill

Do you have a direct URL for either/both of the boards? If you use the URL are you able to navigate to either/both of the boards?

Jordan Trinklein_haerom

@Trudy P Claspill I got it figured out. Somehow the board settings got switched to private and only one individual had access. I have no idea how that happened because I set it to be public. :shrug

Here are screen images:

Screenshot 2023-04-21 at 3.28.05 PM.png

Screenshot 2023-04-21 at 3.31.28 PM.png

I'm guessing it has something to do with the resolution......but I always thought if you moved something to Done, it resolved it as well, looks like that's not the case.

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