Not all tasks are displayed on the board

Question

Hi all!
I haven't slept for five days :)
There is a board (Scrum) with columns (To Do, Testing, Done....) on which some tasks are not displayed.
If you look at the board filter, all the tasks are there. And if you look at the columns - the number of tasks is equal to the filter. But, on the board itself, the number of tasks is different, less.
All other filters (dates, owners, etc.) checked - everything is ok.

What else to check?

Darrel Jackson · Answer

Are the missing issues "Done"? By default, anything older than 2 weeks is removed from the board.

Have you checked the Statuses are mapped to the Columns? It's not sufficient to have Columns with the same name. You also need to drag the Statuses to the matching column.

Do you have Story-based or Epic-based swimlanes? Those will appear as swimlanes rather than cards.

Trudy P Claspill · Answer

Also, what is the issue type of the missing issues?

Fabio Racobaldo _Catworkx_ · Answer

Hi @Dmitry Babenko ,

in order to support you we need more information about what issues are not displayed on your board. Are these tickets in a specific status (-> you need to check columns-status mapping). Moreover please check that there is not quick filters selected on your board.

Please let me know,

Fabio